FactoryTalk View Studio: Error Opening Project – Cannot Connect to Addin

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This topic contains 16 replies, has 7 voices, and was last updated by John Chabin John Chabin 3 months ago.

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  • #809
    Mister Incredible
    Mister Incredible
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    Today when trying to open the FactoryTalk View Studio project I get the ERROR MESSAGE Cannot connect to addin object. Name: ViewStudio Activity Bar. Cause 80004005. When I click OK I get another message saying: Cannot connect to addin object. Name: View Studio SLHMI Project Handler. Cause: 80042089. Uninstalled FactoryTalk Studio and reinstalled with same results. Operating System WIN 10 PRO FTVS version 9.0.

    #810
    Fred Graham
    PLC Guru
    Keymaster

    I have seen this problem before. The FactoryTalk Network Directory has not been configured.

    Solution:
    Configure the FactoryTalk Network Directory by launching the wizard as follows:
    Navigate to Start –> All Programs –> Rockwell Software –> FactoryTalk Tools
    Click on FactoryTalk Directory Configuration Wizard.
    After the wizard is launched, select FactoryTalk Network Directory and complete the wizard.

    If you have a TechConnect agreement you can view the technote here https://rockwellautomation.custhelp.com/app/answers/detail/a_id/24940

    #871
    Ron Scott
    Ron Scott
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    Karma Points: 10
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    Hi

    I am having the same issue, this problem started a few days ago and I have tried everything to correct the problem. Studio 5000 will run with an error at startup. “There was an error logging into the Security Server” 1699-80043B07. RSlinx will not show RSwho Error “Can’t access file: C:\Program Files (x86)\Rockwell Software\RSCommon\Harmony.rsh. I am sure these problems are due to the factorytalk Directory, but when I try to configure the directory I receive and error ” Access Denied” I have gone as far as resorting my Laptop to factory but still no luck. the version of windows 10 is 1709 I don’t believe I have these problems before the update. any help would be greatly appreciated.

    #874
    Fred Graham
    PLC Guru
    Keymaster

    Hi Ron and welcome to the forum! This issue is referenced in Rockwell Technote 772315 however you will need a TechConnect contract to access. Here are some things you can try:

    Solution 1

    Perform a repair on FactoryTalk Services Platform:

    Go to Control Panel –> Programs and Features
    Find FactoryTalk Services Platform , click Change and then click Next
    Select option Repair and click Next
    Install FactoryTalk Services Platform
    Reboot the computer

    Solution 2

    Disable UAC (User Account Control) in Windows 10:

    Right click on the Start button or just press Win+X hotkeys on the keyboard and click Control Panel
    Go to the following path: User Accounts–>User Accounts
    Click on Change User Account Control Settings
    Move the slider to the bottom Never Notify
    Click OK. This will disable UAC.

    Alternatively:

    Right click on the Start button to open the Start menu
    Type uac in Search Windows box.
    Launch the User Account Control Settings dialog box.

    If the above solutions don’t work then FactoryTalk Services Platform needs to be removed completely and reinstalled.

    Let us know how you make out!

    #875
    Ron Scott
    Ron Scott
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    Karma Points: 10
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    thanks for the quick response. I do have a tech connect account and tried all the solutions in the technote without success. this was my reasoning for doing the restore on my laptop. and after the complete restore and installation of no other programs I tried to install RSlinx and even that would still give the same error. I have two nearly identical laptops dell E7270, E7280 both are doing the same thing. the 7270 is running build 1703 and still functions enough so I can work. the 7280 is now in the process of restoring to an older Acronis image I have. I am completely at a loss as to how this could be happening.

    #876
    Fred Graham
    PLC Guru
    Keymaster

    Hmmm. I have to ask. Do you have Administrator rights on these machines? I’ve seen it where Rockwell software will install to some extent, however, have all sorts of problems. What versions of Studio, FTV and RSLinx are you trying to install?

    #877
    Fred Graham
    PLC Guru
    Keymaster

    Not sure if you’ve check this, but here is the compatibility link for Studio, RSLinx, FTV to check against your Win10 build here. Personally, I’ve not made the leap to Windows 10 to run my Rockwell stuff…it never seems to play nice with the latest Windows OS. Provided you are installing all the latest and greatest software there is compatibility (with some known issues), however, if you’re installing pre-version 29 Studio, pre-version 3.9 RSLinx, or pre-version 9 FTV it will not work.

    #1000
    Fred Graham
    PLC Guru
    Keymaster

    Curious??? Were you guys able to rectify the problem?

    #1011
    Waseem Usman
    Waseem Usman
    Participant
    Karma Points: 10
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    @controlsnut Sir i am having same problem by launching ftview.
    Operating System WIN 10 PRO FTVS version 9.0.

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    #1016
    Fred Graham
    PLC Guru
    Keymaster

    Hi Waseem and welcome to the forum!

    I’ve found a technote on this issue 979346 however you need a contract to view it.

    An update for the Microsoft Windows operating system is inadvertently breaking registration in DCOM for required FactoryTalk software components.

    The updates are for the following Windows Operating Systems:
    • From Windows 8 (Professional or Enterprise) to Window 8.1 (Professional or Enterprise)
    • From Windows 10 v1511 (Professional or Enterprise) to Windows 10 v1607 (Professional or Enterprise)

    Option 1 Solution

    1. Repair the FactoryTalk Services Platform using Add or Remove programs in Windows, then reboot the computer.

    Option 2 Solution
    During the operating system upgrade, a component of the FactoryTalk Services Platform is unregistered. To re-register the component, follow the steps below.

    1. Open the Windows Command Prompt as an Administrator.
    2. You can do this by holding Ctrl + Shift on your keyboard while clicking on the Command Prompt icon in Start Menu programs.
    3. Point the directory to C:\Windows\system32 by typing in cd C:\Windows\system32 and press the Enter key.
    4. Run the following command by typing in: regsvr32 “C:\Program Files (x86)\Common Files\Rockwell\RNAClientCore.dll” and press the Enter key.
    5. When this is complete you should see the pop-up dialog containing “DllRegisterServer in C:\Program Files (x86)\Common Files\Rockwell\RNAClientCore.dll succeeded.

    #1044
    Waseem Usman
    Waseem Usman
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    Thank you sir I will try this and let you know when I resolved my problem.

    #1045
    Waseem Usman
    Waseem Usman
    Participant
    Karma Points: 10
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    My problem is resolved by unistalling microsoft security updates of jan 11 2018 😀…..

    #1128
    Matthew Dzielinski
    Matthew Dzielinski
    Participant
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    Thanks for the tip. Uninstalling the last security update fixed it for me.

    #1129
    James White
    James White
    Participant
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    I had the same thing going on with FactoryTalk when my RSLinx was acting up. I did the uninstall of the Windows update, but Windows tried to do the same update a couple days later. After you uninstall the update download the utility… https://support.microsoft.com/en-us/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo…to keep it from trying to reinstall. There will be an option to “hide updates”. Find the problematic update and select it and then finish up. Hopefully it won’t give anymore troubles to any of us.

    #1130
    James White
    James White
    Participant
    Karma Points: 10
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    This is the number for the Windows update…(KB4056829).

    #1131
    Matthew Dzielinski
    Matthew Dzielinski
    Participant
    Karma Points: 10
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    The number I seen for the Windows update was KB4056892

    #1260
    John Chabin
    John Chabin
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    I uninstalled KB4056892 and it fixed my RSLinx.

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