Tagged: FactoryTalk View Studio
January 5, 2018 at 7:34 pm #809
Today when trying to open the FactoryTalk View Studio project I get the ERROR MESSAGE Cannot connect to addin object. Name: ViewStudio Activity Bar. Cause 80004005. When I click OK I get another message saying: Cannot connect to addin object. Name: View Studio SLHMI Project Handler. Cause: 80042089. Uninstalled FactoryTalk Studio and reinstalled with same results. Operating System WIN 10 PRO FTVS version 9.0.January 5, 2018 at 7:42 pm #810
I have seen this problem before. The FactoryTalk Network Directory has not been configured.
Configure the FactoryTalk Network Directory by launching the wizard as follows:
Navigate to Start –> All Programs –> Rockwell Software –> FactoryTalk Tools
Click on FactoryTalk Directory Configuration Wizard.
After the wizard is launched, select FactoryTalk Network Directory and complete the wizard.
If you have a TechConnect agreement you can view the technote here https://rockwellautomation.custhelp.com/app/answers/detail/a_id/24940January 7, 2018 at 6:12 pm #871
I am having the same issue, this problem started a few days ago and I have tried everything to correct the problem. Studio 5000 will run with an error at startup. “There was an error logging into the Security Server” 1699-80043B07. RSlinx will not show RSwho Error “Can’t access file: C:\Program Files (x86)\Rockwell Software\RSCommon\Harmony.rsh. I am sure these problems are due to the factorytalk Directory, but when I try to configure the directory I receive and error ” Access Denied” I have gone as far as resorting my Laptop to factory but still no luck. the version of windows 10 is 1709 I don’t believe I have these problems before the update. any help would be greatly appreciated.January 7, 2018 at 6:31 pm #874
Hi Ron and welcome to the forum! This issue is referenced in Rockwell Technote 772315 however you will need a TechConnect contract to access. Here are some things you can try:
Perform a repair on FactoryTalk Services Platform:
Go to Control Panel –> Programs and Features
Find FactoryTalk Services Platform , click Change and then click Next
Select option Repair and click Next
Install FactoryTalk Services Platform
Reboot the computer
Disable UAC (User Account Control) in Windows 10:
Right click on the Start button or just press Win+X hotkeys on the keyboard and click Control Panel
Go to the following path: User Accounts–>User Accounts
Click on Change User Account Control Settings
Move the slider to the bottom Never Notify
Click OK. This will disable UAC.
Right click on the Start button to open the Start menu
Type uac in Search Windows box.
Launch the User Account Control Settings dialog box.
If the above solutions don’t work then FactoryTalk Services Platform needs to be removed completely and reinstalled.
Let us know how you make out!January 7, 2018 at 7:12 pm #875
thanks for the quick response. I do have a tech connect account and tried all the solutions in the technote without success. this was my reasoning for doing the restore on my laptop. and after the complete restore and installation of no other programs I tried to install RSlinx and even that would still give the same error. I have two nearly identical laptops dell E7270, E7280 both are doing the same thing. the 7270 is running build 1703 and still functions enough so I can work. the 7280 is now in the process of restoring to an older Acronis image I have. I am completely at a loss as to how this could be happening.January 7, 2018 at 7:20 pm #876
Hmmm. I have to ask. Do you have Administrator rights on these machines? I’ve seen it where Rockwell software will install to some extent, however, have all sorts of problems. What versions of Studio, FTV and RSLinx are you trying to install?January 7, 2018 at 7:41 pm #877
Not sure if you’ve check this, but here is the compatibility link for Studio, RSLinx, FTV to check against your Win10 build here. Personally, I’ve not made the leap to Windows 10 to run my Rockwell stuff…it never seems to play nice with the latest Windows OS. Provided you are installing all the latest and greatest software there is compatibility (with some known issues), however, if you’re installing pre-version 29 Studio, pre-version 3.9 RSLinx, or pre-version 9 FTV it will not work.January 11, 2018 at 5:48 pm #1000
Curious??? Were you guys able to rectify the problem?January 12, 2018 at 2:16 am #1011January 12, 2018 at 8:23 am #1016
Hi Waseem and welcome to the forum!
I’ve found a technote on this issue 979346 however you need a contract to view it.
An update for the Microsoft Windows operating system is inadvertently breaking registration in DCOM for required FactoryTalk software components.
The updates are for the following Windows Operating Systems:
• From Windows 8 (Professional or Enterprise) to Window 8.1 (Professional or Enterprise)
• From Windows 10 v1511 (Professional or Enterprise) to Windows 10 v1607 (Professional or Enterprise)
Option 1 Solution
1. Repair the FactoryTalk Services Platform using Add or Remove programs in Windows, then reboot the computer.
Option 2 Solution
During the operating system upgrade, a component of the FactoryTalk Services Platform is unregistered. To re-register the component, follow the steps below.
1. Open the Windows Command Prompt as an Administrator.
2. You can do this by holding Ctrl + Shift on your keyboard while clicking on the Command Prompt icon in Start Menu programs.
3. Point the directory to C:\Windows\system32 by typing in cd C:\Windows\system32 and press the Enter key.
4. Run the following command by typing in: regsvr32 “C:\Program Files (x86)\Common Files\Rockwell\RNAClientCore.dll” and press the Enter key.
5. When this is complete you should see the pop-up dialog containing “DllRegisterServer in C:\Program Files (x86)\Common Files\Rockwell\RNAClientCore.dll succeeded.January 13, 2018 at 12:20 am #1044
Thank you sir I will try this and let you know when I resolved my problem.January 13, 2018 at 5:21 am #1045
My problem is resolved by unistalling microsoft security updates of jan 11 2018 😀…..January 18, 2018 at 1:17 pm #1128
Thanks for the tip. Uninstalling the last security update fixed it for me.January 18, 2018 at 9:27 pm #1129
I had the same thing going on with FactoryTalk when my RSLinx was acting up. I did the uninstall of the Windows update, but Windows tried to do the same update a couple days later. After you uninstall the update download the utility… https://support.microsoft.com/en-us/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo…to keep it from trying to reinstall. There will be an option to “hide updates”. Find the problematic update and select it and then finish up. Hopefully it won’t give anymore troubles to any of us.January 18, 2018 at 9:32 pm #1130
This is the number for the Windows update…(KB4056829).
You must be logged in to reply to this topic.